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christophedelfosse
Neuling
Posts: 10
Joined: Mon 16. Nov 2020, 08:32

Graph of an activity is gone ?

Thu 19. Nov 2020, 21:52

Hi,

I successfully uploaded my whole history of activities, and I can consult them.

But for some races, after a few consultations, the graph has disappeared, whereas the main data of the activity (duration, length, etc...) are still there.
And if I try to download the gpx file of the activity, it's now (almost) empty.

Is it normal ? Did I do something wrong ? (I didn't try to delete the activity at all)

Thanks in advance !
Christophe.
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mipapo
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Location: Kiel
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Re: Graph of an activity is gone ?

Fri 20. Nov 2020, 07:20

I see some races in your account missing the trackdata (raw data). Please reupload the activity.
We will investigate, but need to know what you have changed. Just marked the activity as a race?
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christophedelfosse
Neuling
Posts: 10
Joined: Mon 16. Nov 2020, 08:32

Re: Graph of an activity is gone ?

Fri 20. Nov 2020, 09:57

Hi Michael,

Thanks for you quick answer.
I suspected that the flag of the activity as a race was the rootcause, but there is the same issue with the activity of 26/12/2019 which is not flagged as a race. And other activities flagged as races are still visible.

I don't think I did anything special : I just consulted these activities several times from my computer, and from my tablet.

Kind regards,
Christophe.
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mipapo
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Re: Graph of an activity is gone ?

Fri 20. Nov 2020, 10:19

It may be related to a bug in our PrivacyGuard which has been fixed. But I can't reproduce it at the moment no matter how hard I try. So please remove and reimport the activities where the trackdata is missing.
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christophedelfosse
Neuling
Posts: 10
Joined: Mon 16. Nov 2020, 08:32

Re: Graph of an activity is gone ?

Fri 20. Nov 2020, 10:30

Ok, thanks Michael, I will do !
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mipapo
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Re: Graph of an activity is gone ?

Fri 20. Nov 2020, 10:34

christophedelfosse wrote:
Fri 20. Nov 2020, 10:30
Ok, thanks Michael, I will do !
And plesae tell us, if it's happening again.
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###Become a Runalyze supporter###
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christophedelfosse
Neuling
Posts: 10
Joined: Mon 16. Nov 2020, 08:32

Re: Graph of an activity is gone ?

Sat 21. Nov 2020, 09:50

Hi,

I just had the issue (today at 9.49 am, Brussels time) , when I consulted my activity of 15/11/2020.

I checked carefully what I did :
- I consulted the activity of 15/11/2020, and especially the elevation data and the related graph (which is a really nice feature btw), I checked the data (% of elevation) of different climbs
- then I consulted another activity
- then I went back on the activity of 15/11/2020, and everything was gone again.

I did it on my tablet, browser Opera.

Kr,
Christophe.
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mipapo
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Re: Graph of an activity is gone ?

Sun 22. Nov 2020, 13:25

I think we've found the issue and it should not appear again.
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christophedelfosse
Neuling
Posts: 10
Joined: Mon 16. Nov 2020, 08:32

Re: Graph of an activity is gone ?

Sun 22. Nov 2020, 17:38

Great ! Thanks for your quick support.
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