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zeverybest
Neuling
Posts: 1
Joined: Tue 10. Dec 2019, 10:57

problem to import data from Runtastic

Tue 10. Dec 2019, 11:06

Hi
I'm new on this forum

I'm using RUNALYSE from few month now
Every weeks, I download my data from my runtastic account and convert them through your tool

Till here, everything is fine

But, last week, I did same , but met a problem to convert
I get a very small zip file and only fex recording inside

Is it a known problem with the converter?

Do I something wrong?

Thanks for your lights
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mipapo
Administrator
Posts: 1050
Joined: Mon 29. Jul 2013, 20:26
Location: Kiel
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Re: problem to import data from Runtastic

Tue 10. Dec 2019, 11:29

I really don't know what's the problem with the converter. There was no change within the last couple of weeks.
We use https://github.com/glennreyes/runtastic-gpx this tool in the background.
Without having the backup (uploads are deleted after 24 hours) we don't know what's wrong.
Please open a ticket there -> https://github.com/glennreyes/runtastic-gpx/issues
We don't have enough time to check it at RUNALYZE.

I don't really recommend to continue using Runtastic. And if you want to have a "Runtastic Sync" have a look at https://www.rungap.com/.
If you are using an iPhone use the great iSmoothRun App or HealthFit to record and sync activities to RUNALYZE
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