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Posts: 1
Joined: Tue 10. Dec 2019, 10:57

problem to import data from Runtastic

Tue 10. Dec 2019, 11:06

I'm new on this forum

I'm using RUNALYSE from few month now
Every weeks, I download my data from my runtastic account and convert them through your tool

Till here, everything is fine

But, last week, I did same , but met a problem to convert
I get a very small zip file and only fex recording inside

Is it a known problem with the converter?

Do I something wrong?

Thanks for your lights
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Joined: Mon 29. Jul 2013, 20:26
Location: Kiel
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Re: problem to import data from Runtastic

Tue 10. Dec 2019, 11:29

I really don't know what's the problem with the converter. There was no change within the last couple of weeks.
We use this tool in the background.
Without having the backup (uploads are deleted after 24 hours) we don't know what's wrong.
Please open a ticket there ->
We don't have enough time to check it at RUNALYZE.

I don't really recommend to continue using Runtastic. And if you want to have a "Runtastic Sync" have a look at
If you are using an iPhone use the great iSmoothRun App or HealthFit to record and sync activities to RUNALYZE
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